Incident.Category

XML Element

<Category>

<Issue IssueTypeID= >

<Description />

</Issue>

<Date>

<Year />

<Month />

<Day />

<Hour />

<Minute />

<Second />

<FormattedDate />

</Date>

<UpdatedBy />

<Retired />

<Chargeable />

</Category>

Description

• At least one Category element is required. The Category element must contain an existing Issue element and a valid Date element. If the InsertIncidentIssues setting is enabled and an existing issue is not found, a new issue will be inserted.

• The Retired element is optional. If present, it must contain a “yes” or “no” value. If no value is present the default value will be “no”

• The UpdatedBy element is optional. If present, it must contain a Login element that matches an existing user.

• The Chargeable element is export only. The value is determined by the Issue Type of the above issue.

ID    Description                              Chargeable Value
20    Incident Category Chargeable                 “yes”
21    Incident Category Non-Chargeable             “no”

Update: Updated categories that are valid and differ from an original category will be inserted and the corresponding original category will be retired. Original categories that are not present in the updated categories will be retired. There can be only one current category.