Problem.Incident

XML Element

<Incident>

<IncidentID/>

<ReportType/>

<CategoryType />

<ReportIssue>

<Issue IssueTypeID=”38”>

<Description />

</Issue>

</ReportIssue>

<CategoryIssue>

<Issue IssueTypeID= >

<Description />

</Issue>

</CategoryIssue>

</Incident>

Description

• The Incident element is optional.

• The IncidentID element is required. It must contain an existing incident ID.

• The ReportType (String) element is optional. Its value will be “Incident State” (IssueTypeID=8) or “Incident State Closed” (IssueTypeId=48).
  • Export only.

• The CategoryType (String) element is optional. Its value will be “Chargeable” (IsssueTypeID=20) or “Non Chargeable” (IssueTypeID=21). Export only.

• The ReportIssue element is optional and, if present, must contain an issue with an IssueTypeID equal to 38 (Incident Report Type). Export only.

• The CategoryIssue element is optional and, if present, must contain an issue with an IssueTypeID equal to 20 (Chargeable) or 21 (Non Chargeable). Export only.