Incident.Categories

XML Element

<Categories>

<Category />

</Categories>

Description

• At least one Category element is required. The Category element must contain an existing Issue element and a valid Date element.

• The Retired element is optional. If present it must contain a “yes” or “no” value. If no value is present the default value will be “no”

• The UpdatedBy element is optional. If present it must contain a Login element that matches an existing user.

• The Chargeable element is export only. The value is determined by the Issue Type of the above issue.

ID    Description                              Chargeable Value
20    Incident Category Chargeable                 “yes”
21    Incident Category Non-Chargeable             “no”