Incident: Difference between revisions

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*[[Incident.ActualCriticality|ActualCriticality]]
*[[Incident.ActualCriticality|ActualCriticality]]
*[[Incident.PotentialCriticality|PotentialCriticality]]
*[[Incident.PotentialCriticality|PotentialCriticality]]
*[[Incident.Criticality|Criticality]]
*[[Criticality]]
*[[TeamMembers]]
*[[TeamMembers]]
*[[Actions]]
*[[Actions]]

Revision as of 23:57, 3 October 2013

XML Elements

{{Template:XFRACAS.Blue

Incident Sample

 <!DOCTYPE Incidents SYSTEM "Incident.dtd"[]>

<Incidents xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> 

 <ExportData>
   <ReportGenerated>09/14/2013 03:35 PM</ReportGenerated>
   <GeneratedBy>
     <FirstName> </FirstName>
     <LastName> </LastName>
     <Login></Login>
   </GeneratedBy>
   <GMTOffset>-7</GMTOffset>
 </ExportData>
 <Incident>
   <IncidentID>TI-1</IncidentID>
   <Title>Test Incident</Title>
   <Entity>
     <EntityID>1</EntityID>
     <EntityName>Test Entity</EntityName>
   </Entity>
   <Creator>
     <FirstName>Joe</FirstName>
     <LastName>User</LastName>
     <Login>JUSER</Login>
   </Creator>
   <Owner>
     <FirstName>Sam</FirstName>
     <LastName>User</LastName>
     <Login>SUSER</Login>
   </Owner>
   <AssignedProblems>
     <ProblemID>PR-1</ProblemID>
   </AssignedProblems>
   <Type>
     <Issue IssueTypeID="20">
       <Description>Serialized Incident</Description>
     </Issue>
   </Type>
   <ASPFieldServiceTech>
     <CustomerID>1</CustomerID>
     <FirstName>Sally</FirstName>
     <LastName>User</LastName>
   </ASPFieldServiceTech>
   <OccurrenceDate>
     <Year>2013</Year>
     <Month>6</Month>
     <Day>19</Day>
     <Hour>20</Hour>
     <Minute>21</Minute>
     <Second>0</Second>
     <FormattedDate>06/19/2013 01:21 PM</FormattedDate>
   </OccurrenceDate>	
   <CreatedDate>
     <Year>2013</Year>
     <Month>6</Month>
     <Day>17</Day>
     <Hour>20</Hour>
     <Minute>21</Minute>
     <Second>51</Second>
     <FormattedDate>06/17/2013 01:21 PM</FormattedDate>
   </CreatedDate>
   <CloseDate />
   <ResponseTime>1170</ResponseTime>
   <DownTimeForService>1175</DownTimeForService>
   <RepairDurationTime>12</RepairDurationTime>
   <CustomerSupportNumber>CSI-1</CustomerSupportNumber>
   <TopLevelPart>
     <PartID>1</PartID>
     <PartName>XFRACAS</PartName>
     <PartNumber>XFRACAS</PartNumber>
     <PartVersion />
     <RetiredDate />
     <SerialHID>1</SerialHID>
     <SerialNumber>1</SerialNumber>
     <HID>1</HID>
     <TimeMetric1>17</TimeMetric1>
     <TimeMetric2>245</TimeMetric2>
     <TimeMetric3>2222</TimeMetric3>
   </TopLevelPart>
   <ResponsibleParts>
     <ResponsiblePart>
       <Part>
         <PartID>2</PartID>
         <PartName>Action</PartName>
         <PartNumber>Action</PartNumber>
         <PartVersion />
         <RetiredDate />
       </Part>
       <ResponsibleUser />
     </ResponsiblePart>
   </ResponsibleParts>
   <Chargeable>No</Chargeable>
   <UnderWarranty>No</UnderWarranty>
   <WarrantyOverride />
   <CustomerRequestedFeedback>No</CustomerRequestedFeedback>
   <ServiceResponseDate>
     <Year>2013</Year>
     <Month>8</Month>
     <Day>7</Day>
     <Hour>23</Hour>
     <Minute>52</Minute>
     <Second>0</Second>
     <FormattedDate>08/07/2013 04:52 PM</FormattedDate>
   </ServiceResponseDate>
   <UnitLocation>AGCO</UnitLocation>
   <Address>
     <AddressLine1>123 Fake St.</AddressLine1>
     <AddressLine2 />
     <City>Tucson </City>
     <State>Arizona</State>
     <Country>United States</Country>
     <ZipCode>85710</ZipCode>
     <Location>TUS</Location>
   </Address>
  <Statuses>
     <Status>
       <Issue IssueTypeID="8">
         10
         <Description>Under Review</Description>
       </Issue>
       <Date>
         <Year>2013</Year>
         <Month>7</Month>
         <Day>1</Day>
         <Hour>15</Hour>
         <Minute>49</Minute>
         <Second>34</Second>
         <FormattedDate>07/01/2013 08:49 AM</FormattedDate>
       </Date>
       <UpdatedBy>
         <FirstName>Joe</FirstName>
         <LastName>User</LastName>
         <Login>JUSER</Login>
       </UpdatedBy>
       <Retired>No</Retired>
     </Status>
     <Status>
       <Issue IssueTypeID="8">
         01
         <Description>Open/New</Description>
       </Issue>
       <Date>
         <Year>2013</Year>
         <Month>6</Month>
         <Day>17</Day>
         <Hour>20</Hour>
         <Minute>21</Minute>
         <Second>51</Second>
         <FormattedDate>06/17/2013 01:21 PM</FormattedDate>
       </Date>
       <UpdatedBy>
         <FirstName>Joe </FirstName>
         <LastName>User</LastName>
         <Login>JUSER</Login>
       </UpdatedBy>
       <Retired>Yes</Retired>
     </Status>
   </Statuses>
   <Categories>
     <Category>
       <Issue IssueTypeID="21">
         <Description>Cleanup</Description>
       </Issue>
       <Date>
         <Year>2013</Year>
         <Month>6</Month>
         <Day>17</Day>
         <Hour>20</Hour>
         <Minute>21</Minute>
         <Second>51</Second>
         <FormattedDate>06/17/2013 01:21 PM</FormattedDate>
       </Date>
       <UpdatedBy>
         <FirstName>Joe</FirstName>
         <LastName>User</LastName>
         <Login>JUSER</Login>
       </UpdatedBy>
       <Retired>No</Retired>
       <Chargeable>No</Chargeable>
     </Category>
   </Categories>
  <SystemStatuses>
     <SystemStatus>
       <Issue IssueTypeID="14">
         40
         <Description>Running</Description>
       </Issue>
       <Date>
         <Year>2013</Year>
         <Month>8</Month>
         <Day>2</Day>
         <Hour>15</Hour>
         <Minute>39</Minute>
         <Second>16</Second>
         <FormattedDate>08/02/2013 08:39 AM</FormattedDate>
       </Date>
       <Retired>No</Retired>
     </SystemStatus>
     <SystemStatus>
       <Issue IssueTypeID="14">
         40
         <Description>Running</Description>
       </Issue>
       <Date>
         <Year>2013</Year>
         <Month>7</Month>
         <Day>30</Day>
         <Hour>15</Hour>
         <Minute>6</Minute>
         <Second>59</Second>
         <FormattedDate>07/30/2013 08:06 AM</FormattedDate>
       </Date>
       <Retired>Yes</Retired>
     </SystemStatus>
     <SystemStatus>
    </SystemStatuses>
    <ReportTypes>
     <ReportType>
       <Issue IssueTypeID="38">
         <Description>Prerelease or Staging</Description>
       </Issue>
       <Date>
         <Year>2013</Year>
         <Month>6</Month>
         <Day>17</Day>
         <Hour>20</Hour>
         <Minute>21</Minute>
         <Second>51</Second>
         <FormattedDate>06/17/2013 01:21 PM</FormattedDate>
       </Date>
       <UpdatedBy>
         <FirstName>Joe</FirstName>
         <LastName>User</LastName>
         <Login>JUSER</Login>
       </UpdatedBy>
       <Retired>No</Retired>
     </ReportType>
   </ReportTypes>
   <RepairReplaces>
     <RepairReplace PartOrder="0">
       <OldPart>
         <PartID>1</PartID>
         <PartName>XFRACAS</PartName>
         <PartNumber>XFRACAS</PartNumber>
         <PartVersion />
         <RetiredDate />
         <SerialHID>1</SerialHID>
         <SerialNumber>1</SerialNumber>
       </OldPart>
       <FailureAnalyses />
       <PartDisposition />
       <RMAReceivedDate />
       <ChangeDate>
         <Year>2013</Year>
         <Month>7</Month>
         <Day>30</Day>
         <Hour>15</Hour>
         <Minute>7</Minute>
         <Second>1</Second>
         <FormattedDate>07/30/2013 08:07 AM</FormattedDate>
       </ChangeDate>
       <StartingAge>0</StartingAge>
       <HoursToFailure>17.00</HoursToFailure>
     </RepairReplace>
     <RepairReplace PartOrder="1">
       <OldPart>
         <PartID>3</PartID>
         <PartName>Action List</PartName>
         <PartNumber>Action List</PartNumber>
         <PartVersion />
         <RetiredDate />
         <SerialHID>2</SerialHID>
       </OldPart>
       <NewPart>
         <PartID>4</PartID>
         <PartName>Action List<2/PartName>
         <PartNumber>Action List2</PartNumber>
         <PartVersion />
         <RetiredDate />
         <SerialHID>3</SerialHID>
       </NewPart>
       <PartFailure>
         <FailureType>
           <Issue IssueTypeID="23">
             <Description>Collateral Failure</Description>
           </Issue>
         </FailureType>
       </PartFailure>
       <FailureAnalyses />
       <PartDisposition>
         <Issue IssueTypeID="13">
           1
           <Description>Send to Reman</Description>
         </Issue>
       </PartDisposition>
       <RMAReceivedDate />
       <ChangeDate>
         <Year>2013</Year>
         <Month>7</Month>
         <Day>31</Day>
         <Hour>23</Hour>
         <Minute>2</Minute>
         <Second>44</Second>
         <FormattedDate>07/31/2013 04:02 PM</FormattedDate>
       </ChangeDate>
       <StartingAge>0</StartingAge>
       <HoursToFailure>17.00</HoursToFailure>
     </RepairReplace>
   </RepairReplaces>
   <Criticalities>
     <Criticality>
       <SelectedCriticalityIssue>
         <Issue IssueTypeID="1000">
           1
           <Description>Value 1</Description>
         </Issue>
       </SelectedCriticalityIssue>
       <CriticalityType>
         <CritTypeName>Criticality Example</CritTypeName>
         <CritTypeDescription>Criticality Example </CritTypeDescription>
       </CriticalityType>
       <CriticalityStep>1</CriticalityStep>
       <CriticalityDisplayOrder>2</CriticalityDisplayOrder>
     </Criticality>
    </Criticalities>
   <TeamMembers>
     <TeamMember>
       <MemberUser>
         <FirstName>Bob</FirstName>
         <LastName>User </LastName>
         <Login>BUSER</Login>
       </MemberUser>
       <MemberRole>
         <Issue IssueTypeID="50">
           <Description>Software Engineer</Description>
         </Issue>
       </MemberRole>
     </TeamMember>
     <TeamMember>
       <MemberUser>
         <FirstName>Sam</FirstName>
         <LastName>User</LastName>
         <Login>SUSER</Login>
       </MemberUser>
       <MemberRole>
         <Issue IssueTypeID="50">
           <Description>Project Lead</Description>
         </Issue>
       </MemberRole>
     </TeamMember>
   </TeamMembers>
   <Actions />
   <Details />
 </Incident>

</Incidents>

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