Incident

XML Elements

• IncidentID
• Title
• Entity
• Creator
• Owner
• AssignedProblems
• Type
• ASPFieldServiceTech
• OccurrenceDate
• CreatedDate
• CloseDate
• RepairDurationTime
• ResponseTime
• DownTimeForService
• CustomerSupportNumber
• TopLevelPart
• ResponsibleParts
• ResponsiblePart
• Chargeable
• UnderWarranty
• WarrantyOverride
• CustomerRequestedFeedback
• Statuses
• Status
• Categories
• Category
• SystemStatuses
• SystemStatus
• ReportTypes
• ReportType
• SystemStatus
• RepairReplace
• ActualCriticality
• PotentialCriticality
• Criticality
• Team Members
• Actions
• Details

Incident Sample

 <?xml version = "1.0" encoding = "utf-8"?> 
 <!DOCTYPE Incidents SYSTEM "Incident.dtd"[]> 
 <Incidents xmlns:xsi = "http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd = "http://www.w3.org/2001/XMLSchema"> 
  <ExportData> 
    <ReportGenerated>  09/14/2013 03:35 PM  </ReportGenerated> 
    <GeneratedBy> 
      <FirstName>   </FirstName> 
      <LastName>   </LastName> 
      <Login>  </Login> 
    </GeneratedBy> 
    <GMTOffset>  -7  </GMTOffset> 
  </ExportData> 
  <Incident> 
    <IncidentID>  TI-1  </IncidentID> 
    <Title>  Test Incident  </Title> 
    <Entity> 
      <EntityID>  1  </EntityID> 
      <EntityName>  Test Entity  </EntityName> 
    </Entity> 
    <Creator> 
      <FirstName>  Joe  </FirstName> 
      <LastName>  User  </LastName> 
      <Login>  JUSER  </Login> 
    </Creator> 
    <Owner> 
      <FirstName>  Sam  </FirstName> 
      <LastName>  User  </LastName> 
      <Login>  SUSER  </Login> 
    </Owner> 
    <AssignedProblems> 
      <ProblemID>  PR-1  </ProblemID> 
    </AssignedProblems> 
    <Type> 
      <Issue  IssueTypeID = "20"  > 
        <Description>  Serialized Incident  </Description> 
      </Issue> 
    </Type> 
    <ASPFieldServiceTech> 
      <CustomerID>  1  </CustomerID> 
      <FirstName>  Sally  </FirstName> 
      <LastName>  User  </LastName> 
    </ASPFieldServiceTech> 
    <OccurrenceDate> 
      <Year>  2013  </Year> 
      <Month>  6  </Month> 
      <Day>  19  </Day> 
      <Hour>  20  </Hour> 
      <Minute>  21  </Minute> 
      <Second>  0  </Second> 
      <FormattedDate>  06/19/2013 01:21 PM  </FormattedDate> 
    </OccurrenceDate> 	
    <CreatedDate> 
      <Year>  2013  </Year> 
      <Month>  6  </Month> 
      <Day>  17  </Day> 
      <Hour>  20  </Hour> 
      <Minute>  21  </Minute> 
      <Second>  51  </Second> 
      <FormattedDate>  06/17/2013 01:21 PM  </FormattedDate> 
    </CreatedDate> 
    <CloseDate/> 
    <ResponseTime>  1170  </ResponseTime> 
    <DownTimeForService>  1175  </DownTimeForService> 
    <RepairDurationTime>  12  </RepairDurationTime> 
    <CustomerSupportNumber>  CSI-1  </CustomerSupportNumber> 
    <TopLevelPart> 
      <PartID>  1  </PartID> 
      <PartName>  XFRACAS  </PartName> 
      <PartNumber>  XFRACAS  </PartNumber> 
      <PartVersion /> 
      <RetiredDate /> 
      <SerialHID>  1  </SerialHID> 
      <SerialNumber>  1  </SerialNumber> 
      <HID>  1  </HID> 
      <TimeMetric1>  17  </TimeMetric1> 
      <TimeMetric2>  245  </TimeMetric2> 
      <TimeMetric3>  2222  </TimeMetric3> 
    </TopLevelPart> 
    <ResponsibleParts> 
      <ResponsiblePart> 
        <Part> 
          <PartID>  2  </PartID> 
          <PartName>  Action  </PartName> 
          <PartNumber>  Action  </PartNumber> 
          <PartVersion /> 
          <RetiredDate /> 
        </Part> 
        <ResponsibleUser /> 
      </ResponsiblePart> 
    </ResponsibleParts> 
    <Chargeable>  No  </Chargeable> 
    <UnderWarranty>  No  </UnderWarranty> 
    <WarrantyOverride /> 
    <CustomerRequestedFeedback>  No  </CustomerRequestedFeedback> 
    <ServiceResponseDate> 
      <Year>  2013  </Year> 
      <Month>  8  </Month> 
      <Day>  7  </Day> 
      <Hour>  23  </Hour> 
      <Minute>  52  </Minute> 
      <Second>  0  </Second> 
      <FormattedDate>  08/07/2013 04:52 PM  </FormattedDate> 
    </ServiceResponseDate> 
    <UnitLocation>  AGCO  </UnitLocation> 
    <Address> 
      <AddressLine1>  123 Fake St.  </AddressLine1> 
      <AddressLine2 /> 
      <City>  Tucson   </City> 
      <State>  Arizona  </State> 
      <Country>  United States  </Country> 
      <ZipCode>  85710  </ZipCode> 
      <Location>  TUS  </Location> 
    </Address> 
   <Statuses> 
      <Status> 
        <Issue  IssueTypeID = "8"  > 
            10   
          <Description>  Under Review  </Description> 
        </Issue> 
        <Date> 
          <Year>  2013  </Year> 
          <Month>  7  </Month> 
          <Day>  1  </Day> 
          <Hour>  15  </Hour> 
          <Minute>  49  </Minute> 
          <Second>  34  </Second> 
          <FormattedDate>  07/01/2013 08:49 AM  </FormattedDate> 
        </Date> 
        <UpdatedBy> 
          <FirstName>  Joe  </FirstName> 
          <LastName>  User  </LastName> 
          <Login>  JUSER  </Login> 
        </UpdatedBy> 
        <Retired>  No  </Retired> 
      </Status> 
      <Status> 
        <Issue  IssueTypeID = "8"  > 
            01   
          <Description>  Open/New  </Description> 
        </Issue> 
        <Date> 
          <Year>  2013  </Year> 
          <Month>  6  </Month> 
          <Day>  17  </Day> 
          <Hour>  20  </Hour> 
          <Minute>  21  </Minute> 
          <Second>  51  </Second> 
          <FormattedDate>  06/17/2013 01:21 PM  </FormattedDate> 
        </Date> 
        <UpdatedBy> 
          <FirstName>  Joe   </FirstName> 
          <LastName>  User  </LastName> 
          <Login>  JUSER  </Login> 
        </UpdatedBy> 
        <Retired>  Yes  </Retired> 
      </Status> 
    </Statuses> 
    <Categories> 
      <Category> 
        <Issue  IssueTypeID = "21"  > 
          <Description> Cleanup </Description> 
        </Issue> 
        <Date> 
          <Year>  2013  </Year> 
          <Month>  6  </Month> 
          <Day>  17  </Day> 
          <Hour>  20  </Hour> 
          <Minute>  21  </Minute> 
          <Second>  51  </Second> 
          <FormattedDate>  06/17/2013 01:21 PM  </FormattedDate> 
        </Date> 
        <UpdatedBy> 
          <FirstName>  Joe  </FirstName> 
          <LastName>  User  </LastName> 
          <Login>  JUSER  </Login> 
        </UpdatedBy> 
        <Retired>  No  </Retired> 
        <Chargeable>  No  </Chargeable> 
      </Category> 
    </Categories> 
   <SystemStatuses> 
      <SystemStatus> 
        <Issue  IssueTypeID = "14"  > 
            40   
          <Description>  Running  </Description> 
        </Issue> 
        <Date> 
          <Year>  2013  </Year> 
          <Month>  8  </Month> 
          <Day>  2  </Day> 
          <Hour>  15  </Hour> 
          <Minute>  39  </Minute> 
          <Second>  16  </Second> 
          <FormattedDate> 08/02/2013 08:39 AM}} </FormattedDate> 
        </Date> 
        <Retired>  No  </Retired> 
      </SystemStatus> 
      <SystemStatus> 
        <Issue  IssueTypeID = "14"  > 
            40   
          <Description>  Running  </Description> 
        </Issue> 
        <Date> 
          <Year>  2013  </Year> 
          <Month>  7  </Month> 
          <Day>  30  </Day> 
          <Hour>  15  </Hour> 
          <Minute>  6  </Minute> 
          <Second>  59  </Second> 
          <FormattedDate>  07/30/2013 08:06 AM  </FormattedDate> 
        </Date> 
        <Retired>  Yes  </Retired> 
      </SystemStatus> 
      <SystemStatus> 
     </SystemStatuses> 
     <ReportTypes> 
      <ReportType> 
        <Issue  IssueTypeIDa = "38"  > 
          <Description>  Prerelease or Staging  </Description> 
        </Issue> 
        <Date> 
          <Year>  2013  </Year> 
          <Month>  6  </Month> 
          <Day>  17  </Day> 
          <Hour>  20  </Hour> 
          <Minute>  21  </Minute> 
          <Second>  51  </Second> 
          <FormattedDate>  06/17/2013 01:21 PM  </FormattedDate> 
        </Date> 
        <UpdatedBy> 
          <FirstName>  Joe  </FirstName> 
          <LastName>  User  </LastName> 
          <Login>  JUSER  </Login> 
        </UpdatedBy> 
        <Retired>  No  </Retired> 
      </ReportType> 
    </ReportTypes> 
    <RepairReplace> 
      <RepairReplace   PartOrder = "0"  > 
        <OldPart> 
          <PartID>  1  </PartID> 
          <PartName>  XFRACAS  </PartName> 
          <PartNumber>  XFRACAS  </PartNumber> 
          <PartVersion /> 
          <RetiredDate /> 
          <SerialHID>  1  </SerialHID> 
          <SerialNumber>  1  </SerialNumber> 
        </OldPart> 
        <FailureAnalyses /> 
        <PartDisposition /> 
        <RMAReceivedDate /> 
        <ChangeDate> 
          <Year>  2013  </Year> 
          <Month>  7  </Month> 
          <Day>  30  </Day> 
          <Hour>  15  </Hour> 
          <Minute>  7  </Minute> 
          <Second>  1  </Second> 
          <FormattedDate>  07/30/2013 08:07 AM  </FormattedDate> 
        </ChangeDate> 
        <StartingAge>  0  </StartingAge> 
        <HoursToFailure>  17.00  </HoursToFailure> 
      </RepairReplace> 
      <RepairReplace  PartOrder = "1"  > 
        <OldPart> 
          <PartID>  3  </PartID> 
          <PartName>  Action List  </PartName> 
          <PartNumber>  Action List  </PartNumber> 
          <PartVersion /> 
          <RetiredDate /> 
          <SerialHID>  2  </SerialHID> 
        </OldPart> 
        <NewPart> 
          <PartID>  4  </PartID> 
          <PartName>  Action List2  </PartName> 
          <PartNumber>  Action List2  </PartNumber> 
          <PartVersion /> 
          <RetiredDate /> 
          <SerialHID>  3  </SerialHID> 
        </NewPart> 
        <PartFailure> 
          <FailureType> 
            <Issue  IssueTypeID = "23"  > 
              <Description>  Collateral Failure  </Description> 
            </Issue> 
          </FailureType> 
        </PartFailure> 
        <FailureAnalyses /> 
        <PartDisposition> 
          <Issue  IssueTypeID = "13"> 
             1}}
            <Description>  Send to Reman  </Description> 
          </Issue> 
        </PartDisposition> 
        <RMAReceivedDate /> 
        <ChangeDate> 
          <Year>  2013  </Year> 
          <Month>  7  </Month> 
          <Day>  31  </Day> 
          <Hour>  23  </Hour> 
          <Minute>  2  </Minute> 
          <Second>  44  </Second> 
          <FormattedDate> 07/31/2013 04:02 PM}} </FormattedDate> 
        </ChangeDate> 
        <StartingAge>  0  </StartingAge> 
        <HoursToFailure>  17.00  </HoursToFailure> 
      </RepairReplace> 
    </RepairReplace> 
    <Criticalities> 
      <Criticality> 
        <SelectedCriticalityIssue> 
          <Issue  IssueTypeID = "1000"  > 
              1   
            <Description>  Value 1  </Description> 
          </Issue> 
        </SelectedCriticalityIssue> 
        <CriticalityType> 
          <CritTypeName>  Criticality Example  </CritTypeName> 
          <CritTypeDescription>  Criticality Example   </CritTypeDescription> 
        </CriticalityType> 
        <CriticalityStep>  1  </CriticalityStep> 
        <CriticalityDisplayOrder>  2  </CriticalityDisplayOrder> 
      </Criticality> 
     </Criticalities> 
    <TeamMembers> 
      <TeamMember> 
        <MemberUser> 
          <FirstName>  Bob  </FirstName> 
          <LastName>  User   </LastName> 
          <Login>  BUSER  </Login> 
        </MemberUser> 
        <MemberRole> 
          <Issue  IssueTypeID = "50"  > 
            <Description>  Software Engineer  </Description> 
          </Issue> 
        </MemberRole> 
      </TeamMember> 
      <TeamMember> 
        <MemberUser> 
          <FirstName>  Sam  </FirstName> 
          <LastName>  User  </LastName> 
          <Login>  SUSER  </Login> 
        </MemberUser> 
        <MemberRole> 
          <Issue   IssueTypeID = "50"  > 
            <Description>  Project Lead  </Description> 
          </Issue> 
        </MemberRole> 
      </TeamMember> 
    </TeamMembers> 
    <Actions /> 
    <Details/> 
  </Incident> 

</Incidents>