Problem.Incident

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Revision as of 18:48, 22 October 2013 by John Leavitt (talk | contribs)
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XML Element

<Incident>

<IncidentID/>
<ReportType/>
<CategoryType />
<ReportIssue>
<Issue IssueTypeID=”38”>
<Description />
</Issue>
</ReportIssue>
<CategoryIssue>
<Issue IssueTypeID= >
<Description />
</Issue>
</CategoryIssue>

</Incident>



Description

  • The Incident element is optional.
  • The IncidentID element is required. It must contain an existing incident ID.
  • The ReportType (String) element is optional. Its value will be “Incident State” (IssueTypeID=8) or “Incident State Closed” (IssueTypeId=48).
    • Export only.
  • The CategoryType (String) element is optional. Its value will be “Chargeable” (IsssueTypeID=20) or “Non Chargeable” (IssueTypeID=21). Export only.
  • The ReportIssue element is optional and, if present, must contain an issue with an IssueTypeID equal to 38 (Incident Report Type). Export only.
  • The CategoryIssue element is optional and, if present, must contain an issue with an IssueTypeID equal to 20 (Chargeable) or 21 (Non Chargeable). Export only.