Incident Import Configuration

The following elements are Incident specific import settings and may be present in the ImportConfiguration below the standard ImportConfiguration elements (see Import Configuration section). To view the format XML files must be in see Import Types.

XML Elements

• InsertIncidentIssues
• UpdateTitle
• UpdateCreator
• UpdateOwner
• UpdateASPFieldServiceTech
• UpdateOccurrenceDate
• UpdateServiceResponseDate
• UpdateClosedDate
• UpdateResponsiblePart
• UpdateCustomerRequestedFeedback
• UpdateAddress
• UpdateStatuses
• UpdateCategories
• UpdateReportTypes
• UpdateSystemStatuses
• UpdateTeamMembers
• UpdateReportedRunHours
• UpdateActions
• UpdateDetails
• SendIncidentEmail
• IncidentEmailCC